Investing in BPO: Services to Start You on the Outsourcing Journey

Investing in BPO: Services to Start You on the Outsourcing Journey

Did you know that almost a third of all small businesses outsource at least some of their non-core operations? But what are the best small business services you should consider outsourcing if you’re ready to start investing in BPO?

Outsourcing is when one organization delegates some of its functions to an external service provider instead of handling them in-house. Business Process Outsourcing (BPO) allows companies to get more done and trust that professionals handle their outsourced tasks without growing their in-house teams.

From reducing operational costs to increasing efficiency and helping you focus on your core business functions, outsourcing can be an excellent investment for small business owners.

With that being said, let’s look at some of the services you should consider outsourcing if you are a small business owner!


Processes to Outsource to Start Investing in BPO


Accounting is a commonly outsourced business function. If you don’t have financial experts on your team, it’ll take a lot of time and financial investment to learn the compliance standards your company needs to meet. But skilled accounting outsourcing service providers can often manage this function for various businesses at once.



An external marketing firm can help you grow your business efficiently and effectively. They can work on your ad designs, fine-tune your content, and manage your social media. Once these non-core functions are off your plate, it frees up time to focus on core functions to help your business grow even more. In addition to being skilled in the marketing industry, these professionals can also assist you with new strategies and creative ideas that you might have had access to with outsourcing.


Admin Tasks

It’s not uncommon to see virtual assistants operating within large organizations anymore. A VA can typically handle most administrative tasks, including email and social media management. Hiring a VA is also one of the least expensive routes to outsourcing. However, you can expect to pay more for experienced virtual assistants and those specializing in a particular business area.


Customer Service

Customer service outsourcing is one of the most in-demand within the BPO industry. This service is particularly beneficial for businesses that deal with online customers and those that need telephonic assistance. BPO vendors usually outsource their services through external call centers and chat services.


IT Services

One of the most prominent outsourcing industries in the world is the IT sector. Companies that need assistance with their IT management can choose to outsource to managed service providers, or they can work with BPOs that provide on-demand services pertaining to any tech-related issues within the company.



Many companies don’t have the in-house expertise or skills to effectively run marketing campaigns and set up funnels to help close more deals. But when you outsource this service, you’re investing in professional results by delegating the function to skilled service providers that know how to bring in more business.



Market research is no easy feat, especially if you don’t have experienced research analysts on your team. In fact, it’s one of the first small business services you should consider outsourcing!  Small businesses that need to learn more about their customers or their industry as a whole for the sake of expansion need to ensure they’re doing thorough research. Instead of spending weeks creating surveys to learn more about consumer behavior, you can turn to outsourced business services to help you get it done in the shortest time possible. As an added benefit, you might also find that the firm has access to more resources to help your small business gain even more insights.



Many companies that outsource their manufacturing functions also make use of drop shipping service providers. These providers take care of the logistics. This ensures the products of small businesses get manufactured and delivered to customers without internal team members needing to manage the process. In general, an eCommerce small business seller that focuses on their marketing and online presence can outsource this function as it saves them time and money.


Are You Ready to Start Investing in BPO?

As you can see, there are various services small businesses can easily outsource. When outsourcing, you help take the pressure off your in-house teams. With the help of a managed service provider, small business owners can save time and money. At the same time, they will also be creating opportunities to focus on growth by zooming in on their core business functions.

Here at DayBPO, we specialize in outsourced services for small businesses. We’re ready to help you grow! Get in touch with us today to explore our range of bespoke services!